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    Help Center

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    Account
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    How Do I Delete My Account?

    We are sad to see you go! If you want your account and all associated data deleted, please email us at support@earthone.io from your current email address, with the subject "DELETE" along with your full name and we will being the deletion process.

    How Do I Change The Email Address Associated With My Account?

    To change the email address associated with your account, please email us at support@earthone.io from your current email address, with the subject "EMAIL"  along with your full name and the email address you wish to change to.

    Memberships
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    What Is A Membership To Offset EarthOne?

    We created the Offset program to involve members of our communities and the world at large in solving the climate crisis.

    EarthOne was founded on the belief that sustainable living should be simple. It’s an unfortunate fact that currently being sustainable is difficult, from:

    • Researching Brands
    • Checking Claims
    • Looking Up Ingredients, Materials/Fabrics & Processes
    • Greenwashing – the list can go on and on...

    We wanted to simplify this entire process for you from education, commerce and your daily products to tackling these issues at the root such as electric infrastructure and renewable energy generation facilities.

    While we plan on growing to meet these milestones in the future it’s a fact that in our current political and economic environment unsustainable practices often win. This is why we launched Offset EarthOne, a program in which we are crowdsourcing a cure to the climate, ecological and overall sustainability crisis.

    Our membership program has many tiers, each with their own perks, and by becoming a member you are expediting our process in achieving these milestones and reaching our common goal of a sustainble future! To learn more visit our Offset EarthOne page!

    How Do Your Memberships Work?

    Simple, you choose which membership tier you want to join and that’s it! Your account will automatically be activated to earn all the rewards and features of that tier.

    How Much Does A Memberships Cost?

    We have various Offset tiers with the beginner Citizen tier starting at just $2.50/month! You can see the rest of them and their associated rewards HERE.

    How Do I Cancel My Membership?

    Start by logging in HERE. After logging in, select "Manage Memberships" to cancel an upcoming membership payment.

    If you do not have an account yet, simply create one with the same email address you used to place your original order and you'll automatically see a "Manage Memberships" button in your account page.

    EarthOne will automatically renew your membership and charge your payment method depending on the membership tier chosen by you and, as authorized by you by agreeing to the automatic renewal of your membership during the membership sign-up process.

    Your payment method will be charged at least one full business day prior to your next membership renewal date. We will charge your payment method with the applicable cost for your membership, along with any sales or similar taxes that may be charged with your membership.

    To avoid being charged, you must cancel your membership. We will continue to bill your payment method on a recurring basis (depending on the membership selected) until you cancel.

    From time-to-time EarthOne may change it's membership offerings, policies or frequency in which case you will be notified.

    How Do I Log Into My Account?

    You can easily log in to your account by going HERE.

    If you find that you do not yet have an account but you've subscribed, simply create a new account using the same email address you used to place your first order. You can create an account by going HERE.

    Shipping & Orders
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    Do You Offer Free Shipping?

    Yes we do! Free shipping is applied to orders when subscribed to our Offset program!

    Can I Make Changes To Or Cancel My Order?

    We work hard to get your order out as fast as possible so as soon as your payment is accepted and confirmed, it is immediately in process to be shipped. Because there is a very small window of time, we may not be able to "catch" your order before it is packed and set aside for shipping.

    This unfortunately means no changes can be made to an order once it is placed however, there may be time to cancel your order entirely so you can start fresh. Please email us at support@earthone.io as soon as possible with the subject "CANCEL" along with your full name and order number so we can help.

    Why Is The Currency Not In My Country?

    Being that the majority of our customers are based in the USA, we've chosen to make USD the default currency. While our currency converter will allow you to see pricing in your native currency, at checkout all orders will be processed in USD.

    Where Can I Find Discounts & Promo Codes?

    We’re glad you ask, the best way to get access to new promo codes, discounts and sales is to join our newsletter! First-time subscribers will receive a special welcome promo code in their inbox!

    Where Do You Ship To & How Much Does It Cost?

    We ship internationally to all countries on Earth! The rates are as follows:

    Canada & USA
    Orders to the USA and Canada are charged a flat-rate of $10.

    International
    All other orders are charged the most affordable carrier calculated rate

    Offset Member
    As a member of our Offset program you will get free shipping on all orders to Canada & the USA, and $15 off shipping everwhere else!

    Please note that orders outside of Canada may be subject to additional customs/VAT fees. Import duties, VAT, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. Check with your country’s customs office to determine if there might be additional import costs.

    When & Where Will My Order Ship From?

    Orders are shipped within 2-4 business days from Toronto, Ontario, Canada. We process and ship out all orders Monday through Friday, not including holidays.

    Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

    How Long Will My Order Take To Arrive?

    After shipments are given to our carriers, it usually takes 7-10 business days (North America) and 10-21 days (International) for the package to arrive at its final destination.

    In our efforts to be as sustainable as possible, we've decided not to offer rush shipping because of the carbon emissions it provides. Our carefully selected shipping methods contribute a smaller carbon footprint than driving to the store and other e-commerce companies.

    Shipping Graph
    Source: MIT

    That being said if you are in time crunch, please email us at support@earthone.io before you place the order and we will do our best to help out!

    How Do I Change My Address?

    You can update your address at any time through your account page.

    If your order shipped to an old address, please email us at support@earthone.io as soon as possible with the subject "ADDRESS" along with your full name and order number so we can help.

    Where Can I Track My Order?

    Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside along with additional shipping notifications each step of the way!

    To see more details on the status of your order you can visit your account page or our dedicated tracking page.

    Returns & Exchanges
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    What Is Your Return/Refund Policy?

    We hope you love our products but if you're not 100% happy, please email us at support@earthone.io within 30 days of receiving your order with the subject "RETURN" so we can help.

    We accept returns for a full refund, less any shipping costs, within 30 days of your purchase. We'll provide a full refund on any product in original packaging and condition, minus the cost of shipping your original order.

    Return shipping is at the expense of the customer in the event your products are returned to us. The customer is free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays.

    Products Ineligible For A Refund:

    • Requests that are received more than 30 days after the date of the original shipment.
    • Returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
    • Opened/used consumable products such as brushes, blades and any other products of this nature due to hygienic reasons.
    What Do I Do If My Product Came Damaged/Defective?

    If for whatever reason your product arrives with either a cosmetic or functional defect, please email us at support@earthone.io with the subject "DAMAGED" along with your full name, order number and a photo of the product and we will help you out!

    Work With Us
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    Do You Have A Referral Or Brand Ambassador Program?

    Yes we do! You can check it out HERE!

    Do You Have An Affiliate Marketing Or Influencer Program?

    Not yet, but keep checking as we hope to soon!

    In the meantime you can email us at marketing@earthone.io with any influencer or marketing inquiries.

    Do You Sell Wholesale?

    We do! To submit an application you can visit HERE.

    Alternatively, you can email us at wholesale@earthone.io to begin the approval process.

    How Can I Work With You?

    Interested in working with us on a:

    • Blog Post
    • Video
    • Product
    • Promotion, etc

    Please send all proposals to contact@earthone.io

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