Simple, you choose which membership tier you want to join and that’s it! Your account will automatically be activated to earn all the rewards and features of that tier.

We have various Offset tiers with the beginner Essentials tier starting at just $2.50/month! You can see the rest of them and their associated rewards HERE.

Start by logging in HERE. After logging in, navigate to the profile tab to make the desired changes.

EarthOne will automatically renew your membership and charge your payment method depending on the membership tier chosen by you and, as authorized by you by agreeing to the automatic renewal of your membership during the membership sign-up process.

Your payment method will be charged at least one full business day prior to your next membership renewal date. We will charge your payment method with the applicable cost for your membership, along with any sales or similar taxes that may be charged with your membership.

To avoid being charged, you must cancel your membership. We will continue to bill your payment method on a recurring basis (depending on the membership selected) until you cancel.

From time-to-time EarthOne may change it's membership offerings, policies or frequency in which case you will be notified.

We work hard to get your order out as fast as possible so as soon as your payment is accepted and confirmed, it is immediately in process to be shipped. Because there is a very small window of time, we may not be able to "catch" your order before it is packed and set aside for shipping.

This unfortunately means no changes can be made to an order once it is placed however, there may be time to cancel your order entirely so you can start fresh. Please email us at support@earthone.io as soon as possible with the subject "CANCEL" along with your full name and order number so we can help.

Being that the majority of our customers are based in the USA, we've chosen to make USD the default currency. While our currency converter will allow you to see pricing in your native currency, at checkout all orders will be processed in USD.

We’re glad you ask, the best way to get access to new promo codes, discounts and sales is to join our newsletter! First-time subscribers will receive a special welcome promo code in their inbox!

We ship internationally to all countries on Earth! The rates are as follows:

Canada & USA
Orders to the USA and Canada are charged a flat-rate of $10.

International
All other orders are charged the most affordable carrier calculated rate

Offset Member
As a member of our Offset program you will get free shipping on all orders to Canada & the USA, and $15 off shipping everwhere else!

Please note that orders outside of Canada may be subject to additional customs/VAT fees. Import duties, VAT, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. Check with your country’s customs office to determine if there might be additional import costs.

Orders are shipped within 2-4 business days from Toronto, Ontario, Canada. We process and ship out all orders Monday through Friday, not including holidays.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

After shipments are given to our carriers, it usually takes 7-10 business days (North America) and 10-21 days (International) for the package to arrive at its final destination.

In our efforts to be as sustainable as possible, we've decided not to offer rush shipping because of the carbon emissions it provides. Our carefully selected shipping methods contribute a smaller carbon footprint than driving to the store and other e-commerce companies.

Source: MIT

That being said if you are in time crunch, please email us at support@earthone.io before you place the order and we will do our best to help out!

You can update your address at any time through your account page.

If your order shipped to an old address, please email us at support@earthone.io as soon as possible with the subject "ADDRESS" along with your full name and order number so we can help.