Refund Policy

At EarthOne, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that circumstances may arise where you need to return a product. Please review our return policy below to ensure a smooth process:

RETURNS DUE TO CHANGE OF MIND

If you change your mind about a product purchased from EarthOne, you may return the item within 30 days of the purchase date. In such cases, the customer will be responsible for covering the return shipping costs.

RETURNS DUE TO DEFECTIVE PRODUCTS

In the unfortunate event that the received products are defective, EarthOne offers two options for resolution:

Exchange Option   

• Upon receiving the defective units, EarthOne will send you new units at no additional shipping charge.

• The customer must return the defective units within 30 days of the purchase date to qualify for the exchange option.

• EarthOne reserves the right to determine whether the units are defective or not.

Refund Option

• If you prefer not to exchange the defective units for new ones, EarthOne will provide a full refund.

• To initiate a refund, the customer must return the defective units within 30 days of the purchase date.

• EarthOne will issue a prepaid return shipping label for the return of defective units.

• EarthOne reserves the right to assess and determine whether the units are defective or not.

RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact EarthOne customer service to request a return authorization within 30 days of the purchase date.

2. If eligible for a refund, EarthOne will provide a prepaid return shipping label.

3. Ship the item(s) back to EarthOne in the original packaging, including all accessories and documentation.

4. Once the return is received and inspected, EarthOne will process the refund or send out replacement units accordingly.

Please note that returned items must be in their original condition, with no signs of wear or use.

MANUFACTURING DEFECTS

While we continuously strive for excellence, our devices may occasionally not meet aesthetic expectations due to the evolving nature of our manufacturing processes. Rest assured, we are committed to improvement, and your satisfaction remains our top priority. Should you have any concerns, please contact customer service for assistance.

EarthOne reserves the right to update or modify this return policy at any time without prior notice. If you have any questions or concerns, please contact EarthOne customer service for assistance.