At EarthOne, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that circumstances may arise where you need to return a product. Please review our return policy below to ensure a smooth process:
RETURNS DUE TO CHANGE OF MIND
If you change your mind about a product purchased from EarthOne, you may return the item within 30 days of the purchase date. In such cases, the customer will be responsible for covering the return shipping costs.
RETURNS DUE TO DEFECTIVE PRODUCTS
In the unfortunate event that the received products are defective, EarthOne offers two options for resolution:
Exchange Option
Refund Option
RETURN PROCESS
To initiate a return, please follow these steps:
Please note that returned items must be in their original condition, with no signs of wear or use.
MANUFACTURING DEFECTS
While we continuously strive for excellence, our devices may occasionally not meet aesthetic expectations due to the evolving nature of our manufacturing processes. Rest assured, we are committed to improvement, and your satisfaction remains our top priority. Should you have any concerns, please contact customer service for assistance.
EarthOne reserves the right to update or modify this return policy at any time without prior notice. If you have any questions or concerns, please contact EarthOne customer service for assistance.